Best AI Tools for Customer Support and Service
AI Customer Support Tools are transforming the way businesses interact with customers, offering features like chatbots, automated ticketing, and personalized support. These tools are best suited for businesses looking to enhance customer satisfaction and streamline support processes.
Powered by AI and natural language processing, these tools can handle inquiries efficiently, provide instant responses, and improve overall customer experience.
Below, you’ll find detailed reviews and ratings of the top AI customer support tools, including their features, pricing, pros, and cons, to help you make an informed decision.
Name of Tool: Intercom
Rating: ⭐⭐⭐⭐⭐ (4.4/5, based on 2,000+ ratings)
Scoring Breakdown:
Features: 4.5/5
Price: 4/5
Ease of Use: 4.5/5
Support: 4.5/5
Pricing:
Paid plans: Start at $59/month for the "Essentials" plan
Free trial: Available for 14 days
Best for:
Businesses of all sizes looking to engage with customers through live chat, messaging, and customer support automation.
Link: https://www.intercom.com
Name of Tool: Tidio
Rating: ⭐⭐⭐⭐☆ (4.5/5, based on 1,200+ ratings)
Scoring Breakdown:
Features: 4.5/5
Price: 4.5/5
Ease of Use: 5/5
Support: 4/5
Pricing:
Free plan: Available with basic features
Paid plans: Start at $19/month for additional features and more users
Best for:
Small to medium-sized businesses seeking an affordable, easy-to-use live chat and chatbot solution for customer support and engagement.
Link: https://www.tidio.com
Name of Tool: Zendesk
Rating: ⭐⭐⭐⭐⭐ (4.5/5, based on 5,000+ ratings)
Scoring Breakdown:
Features: 5/5
Price: 4/5
Ease of Use: 4.5/5
Support: 5/5
Pricing:
Paid plans: Start at $19/month for the "Support" plan
Free trial: Available for 30 days
Best for:
Businesses of all sizes looking for a comprehensive, customizable customer support platform for managing tickets, live chat, and customer service interactions.
Link: https://www.zendesk.com
Name of Tool: HubSpot AI
Rating: ⭐⭐⭐⭐⭐ (4.6/5, based on 1,500+ ratings)
Scoring Breakdown:
Features: 5/5
Price: 4/5
Ease of Use: 5/5
Support: 5/5
Pricing:
Free plan: Available with basic features
Paid plans: Start at $50/month for the "Starter" plan
Best for:
Businesses of all sizes looking for an AI-powered tool for marketing automation, customer support, and CRM management, with advanced analytics and reporting.
Link: https://www.hubspot.com
Name of Tool: Sprinklr AI+
Rating: ⭐⭐⭐⭐⭐ (4.7/5, based on 500+ ratings)
Scoring Breakdown:
Features: 5/5
Price: 4/5
Ease of Use: 4.5/5
Support: 5/5
Pricing:
Paid plans: Custom pricing based on business needs and scale
Best for:
Large enterprises and brands looking for AI-powered solutions for social media management, customer service automation, and advanced analytics across multiple channels.
Link: https://www.sprinklr.com
Name of Tool: Freshworks
Rating: ⭐⭐⭐⭐⭐ (4.5/5, based on 2,000+ ratings)
Scoring Breakdown:
Features: 4.5/5
Price: 4/5
Ease of Use: 4.5/5
Support: 5/5
Pricing:
Free plan: Available for small teams with limited features
Paid plans: Start at $15/month for the "Sprout" plan
Best for:
Small to medium-sized businesses seeking an all-in-one customer support platform with AI-powered tools for helpdesk, live chat, and CRM integration.
Name of Tool: Landbot.io
Rating: ⭐⭐⭐⭐⭐ (4.6/5, based on 800+ ratings)
Scoring Breakdown:
Features: 5/5
Price: 4/5
Ease of Use: 5/5
Support: 5/5
Pricing:
Free plan: Available for basic chatbot creation
Paid plans: Start at $30/month for the "Pro" plan
Best for:
Businesses and developers looking for an easy-to-use platform to build conversational chatbots without coding, aimed at automating customer support, lead generation, and user engagement.
Link: https://www.landbot.io
Name of Tool: MobileMonkey
Rating: ⭐⭐⭐⭐⭐ (4.6/5, based on 1,200+ ratings)
Scoring Breakdown:
Features: 5/5
Price: 4/5
Ease of Use: 5/5
Support: 5/5
Pricing:
Free plan: Available with limited chatbot features
Paid plans: Start at $14.25/month for the "Pro" plan
Best for:
Marketers and businesses looking for an AI-powered chatbot platform to automate customer interactions, lead generation, and marketing campaigns across multiple messaging platforms.
Name of Tool: Kustomer
Rating: ⭐⭐⭐⭐⭐ (4.7/5, based on 1,300+ ratings)
Scoring Breakdown:
Features: 5/5
Price: 4/5
Ease of Use: 4.5/5
Support: 5/5
Pricing:
Custom pricing based on business needs and team size
Best for:
Customer service teams and enterprises looking for a CRM platform with AI-powered automation and omnichannel support to enhance customer interactions and experience management.
Link: https://www.kustomer.com
Name of Tool: Nextiva
Rating: ⭐⭐⭐⭐⭐ (4.6/5, based on 2,000+ ratings)
Scoring Breakdown:
Features: 5/5
Price: 4.5/5
Ease of Use: 4.5/5
Support: 5/5
Pricing:
Paid plans: Start at $23.95/month for the "Essential" plan
Best for:
Small to medium-sized businesses looking for a reliable VoIP phone system with additional collaboration features such as messaging, video conferencing, and team collaboration tools.
Link: https://www.nextiva.com
Name of Tool: Ozonetel
Rating: ⭐⭐⭐⭐⭐ (4.5/5, based on 500+ ratings)
Scoring Breakdown:
Features: 4.5/5
Price: 4/5
Ease of Use: 4.5/5
Support: 5/5
Pricing:
Custom pricing based on business needs and call volume
Best for:
Businesses that need cloud-based communication solutions, including call centers and customer service teams, with a focus on automation, IVR (Interactive Voice Response), and multi-channel communication.
Link: https://www.ozonetel.com
Name of Tool: Aivo
Rating: ⭐⭐⭐⭐⭐ (4.7/5, based on 500+ ratings)
Scoring Breakdown:
Features: 5/5
Price: 4/5
Ease of Use: 4.5/5
Support: 5/5
Pricing:
Custom pricing based on business needs and volume of interactions
Best for:
Businesses looking for AI-powered customer service automation with capabilities such as chatbots, voice assistants, and omnichannel support to enhance customer experience and streamline support operations.
Link: https://www.aivo.co